A FEW USEFUL ANSWERS
Good to know.
Products, delivery and the details in between.
Where do you deliver?
We ship to all 50 United States and Washington, D.C. We do not ship to U.S. territories, APO/FPO military addresses or PO Boxes.
How much is shipping?
Standard shipping is free on all orders in our supported delivery area. There is one standard delivery method.
When should I expect my delivery?
Handling takes 1–2 business days; transit after dispatch is estimated at 3–4 business days. Total delivery is estimated at 4–6 business days from the applicable processing start day, not guaranteed.
What is the order cut-off?
07:00 PM at fixed GMT−06:00 Central Standard Time year-round, with no daylight saving adjustment. Orders at or after the cut-off, on weekends or U.S. federal holidays begin processing on the next business day. Before the cut-off on a business day, processing may begin that day.
Do the rails require assembly?
Yes. These designs require assembly. Check the listed dimensions and leave enough space for placement and assembly.
What are the rails made of?
Frames are powder-coated steel. Selected Shelf and Studio products include natural rubberwood parts; each product page lists the relevant materials and care.
How do I choose a size?
Use the width, depth and height on the product page. Mini rails are low, small-format rails, not full-height wardrobes. Allow clearance around hanging garments.
How can I return an item?
Email [email protected] with your order number and reason within 30 days of delivery. Obtain authorization before returning. Ordinary returns must be unused, in original condition and original packaging. The return address is in France.
Who pays return shipping?
For a change of mind, you pay international return postage to France. For our error, damage, defects or an incorrect item, we pay return shipping and provide a prepaid label or arrange return shipping. There is no restocking fee.
What if my item is damaged or incorrect?
Contact [email protected] with your order details and a description. Photos can help. Ordinary unused-condition and original-packaging requirements do not prevent a damage, defect or incorrect-item claim.
When will I receive an approved refund?
Refund approval normally follows receipt and inspection. Approved refunds are issued automatically to the original payment account within 10 calendar days.
What payment information should I check?
Review the total and your contact, shipping and billing information before submitting through an available payment service. A checkout submission alone is not proof of payment or order acceptance. Contact us if you need help with a transaction.